Xero verify app not working – xero verify app not working

Mark Lundquist asked a question. Hearing your frustration Mark and sorry to hear your wanting to leave! If you prefer to not use the Verify app – you can choose from one vegify the other authentication apps on offer in your app store. As long as the xero verify app does not work then its end of game.

The other solutions involves us spending hours of time trying to solve your problem. I can see by the жмите that its created chaos because your using a cheap software. I believe our accountant still uses xero, I am happy to issue our own invoices as we did previously. Hi Mark, do you mind explaining a little more on the issues you’re having with vrrify app?

There maybe a hurdle we’re missing here and would like to help if possible. Appreciate your feedback and understand this change might not vefify welcome, but I can assure you nothing cheap about multi-factor authentication. These changes to login, level up security to keep your data safe, and other business are also adopting. I’m also having issues. First, I don’t understand why Xero Verify is a separate app that forces me to copy and paste details from one app to another. Just text me, maybe?

Second, Xero doesn’t offer me a field to input the copied code. Exactly what is the point of this? Like others, I am getting fed up with wasting time on this today and wondering if we made the right choice setting up apo new business in Xero.

Sorry to hear the troubles you’re having, Kathleen. While there is a code that can be entered with Xero Verify, the extra benefit of this authentication method are the push notifications that can be set up to streamline your login. We’ve created a hub on our website to share FAQ’s and resources нажмите чтобы перейти this change. Not just Xero Verify, but multi-factor authentication itself adds another layer of security to your account to keep your data safe – You can see more detail on the reasons for this change on our Blog.

Hi, also having trouble WAY too slow. I have to wait and wait until Продолжить чтение get the box saying ‘resend verification? Xero verify app not working – xero verify app not working waste of time. Can’t it just send first time? By comparison ASB bank sends a Netcode text within 2 seconds of payment request being made I have found a perfect 2 step solution to this problem. This is most certainly what Worjing will be doing at the end of the financial year, earlier if I can make up the time this total pants-fest of a click-maximising piece of junk has cost me.

I cannot get Xero Verify to work. There’s nowhere xero verify app not working – xero verify app not working scan a QR code, nowhere is there an option to add an e-mail address for the code to come through to,and the set-up key is an aspect of xero verify app not working – xero verify app not working fiction.

It doesn’t exist. The whole process is arduously tortuous. Why not use a system that works. The Xero Verify App is downloaded on my phone with my user e-mail address, but nothing ever connects so I can log in to my desktop veify. Ask our community of customers, accountants and bookkeepers.

Skip to main content Search icon Search Xero Central. View This Post. We will need to find another accounts program. The time spent on this is not worth it. There are likely to be more efficient and simpler apps. Cheap security like this is a warning sign that xero will fold.

Your Xero account. Ditch anti-productivity tool of the millenium, XERO. Log In to Answer. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.

Xero verify app not working – xero verify app not working

We use cookies to make your experience better. By using xero. As more people around the world embrace digital technologies, the number of cyber attacks continues to increase. One of the most common types of cybercrime is phishing, designed to access your online accounts and steal your personal and business information. At Xero, we are custodians of your data and we take that responsibility very seriously.

MFA is a log in verification process that goes beyond typing in your username and password. It gives you access to your account using something you know your username and password and something you have your mobile device or computer. Think of it like putting an additional bolt on the door.

When MFA became mandatory in Australia, we saw a significant drop in account takeovers. Xero Verify is now available free of charge in the Apple and Google app stores. It only takes a few minutes to set up and sends a push notification to your phone when you log in, so you can just tap and go.

As always, our team is here to support you over the coming weeks and months, to make it as easy as possible for you to stay safe and secure. In the meantime, take a look at our frequently asked questions for all the details. New Ultimate plan offers most comprehensive Xero package for small businesses. Xerocon Sydney: Xerocon returns to Australia. Xero’s commitment to gender equality and fair pay for all.

Xero and Capital One partner to help rewire the small business economy. Reporting – it just keeps getting better! Small businesses name Xero the most-loved accounting software for the second year in a row. Great software.

Horrible support. Cryptic slow and unhelpful. Takes several hours and basically useless. Hi Michael, so sorry you feel that way about our support. Do you have your case number to hand so I can take a look into this for you? But cryptic and unhelpful? The new MFA has locked me out — just like that whether I wanted it or not. Extremely bad form — whoever sprung this on just like that should be shot for bad management and bad customer relations.

If you need to set up MFA, you can find everything to help you get up and running here. If you have already set up MFA and are locked out, please contact us here providing your email address so we can get in touch with you.

You can also find some troubleshooting tips here. Hope that helps. I would bet that if the permissions granted to the app upon install were examined the true reasons for it being forced upon everyone would become clear. Hi, thanks so much for sharing your thoughts with us. We strongly believe that authenticator apps, such as Google Authenticator and Xero Verify, do provide increased security.

Cyber attackers and hackers are getting more and more sophisticated and so modern security features like MFA offer an important layer of protection by requiring at least two different factors, something you know your password and something you have mobile device before allowing access to your account.

This second layer of security is designed to prevent anyone but you from accessing your account even if an attackers knows your password. You may not pay employees or bills using Xero but there will still be some very valuable information stored about you in Xero that could cause some trouble should it ever fall into the wrong hands. MFA is great but it is frustrating that a whole new app needs to be downloaded for this type of thing.

It might not seem like it but it is definately a barrier for some users I work with. Building this into the existing app or using existing contact info would have made this easier and more seamless. Even better would be working with apple authentication options for seamless biometric verification. Find out more here. I had MFA set up already and now you have cleverly disabled that with this mandatory roll out. If you need any further help, please refer to our help article here.

I log in and unlike push notifications from other apps eg. Banking app. Hi Olivia, thanks so much for sharing your experience with us — and sorry that the push notification via the Xero Verify app is taking so long to come through. I will share your experience with my team so we can investigate what may be happening here.

If you continue to experience such lengthy delays, please can you raise a case with our Support Team. I have spoken in depth with my team and there may be a number of reasons why the notification was delayed depending on the device you are using. In many cases, the delay may be being caused by some sort of power-saving settings on your phone.

If you are still experiencing issues, we would be really grateful if you can help with our investigations by submitting a case with our Support Team providing the make and model of the device you are using. Thank you so much for your help! This verify issue is not the greatest for someone that is on Xero 20 to 30 times a day. It is a pain. Do we get an option to ask this verify to sleep for a week or a month and continue on with our password to get in?

Xero was supposed to be very convenient and easy. Hi Rob, can you please raise a case with our support team so we can take a look into what may be happening here and give you a hand? To lock my Xero account with the new mandatory rules is getting in the way of us working today. Now we have to spend valuable time searching the internet for solutions, buy a new iPhone or yet again ring the accountant to ask how to solve a Xero problem. If you are unable to use your mobile phone as a means to verify yourself, you can install an authenticator app on your desktop.

Authy has a desktop authenticator app for Windows and MacOS devices. You can download Authy from here. You can also choose to use a backup email or set security questions if you would prefer to verify your identity another way. I appreciate that using your mobile phone may be more convenient so I have passed your feedback onto my team. Xero Verify is the only authentication app that allows push notifications to your Xero account. You can also specify a backup email address when you set up MFA — however, using an authentication app is less time consuming and easier.

If you are still experiencing issues, please reach out to our support team here. I really want to Opt Out. Just let me log in with my secure password, please. Hi Simon, it is not mandatory to install Xero Verify if you already use another authenticator app, such as Google Authenticator, FreeOTP, or Authy, on your device to access other accounts e.

I have to log out, authenticate when she tries to log in and then relog in myself. This is worse than the 2 step verification I currently use on ebay and amazon when she logs in.

Why is there no facility to have more than one phone to berify. Hi Jackie, thanks for your comment. Can I please clarify the steps you and your bookkeeper are taking — are you both trying to log into Xero using the same credentials username and password? We strongly advise not to share your password with anyone, including your bookkeeper, to keep your account secure.

With Xero, there are no limits on the number of users you can invite into an organisation or client file so we suggest inviting your bookkeeper instead of sharing your login credentials with them.

You can find more information about adding a new user to your organisation here. This is absolute garbage. Just want a nice simple and quick way to access the information. I guess my only option is to look for an alternative piece of software. An alternative option is to add a backup email address or set up a few security questions. The easiest option is to provide a back-up email address — simply add a secondary email address when setting up MFA please make sure the email address is different to the one you use to log into Xero then just select this option when you log in.

Alternatively, you can set up security questions and select this option when you log in instead. You can find more information about MFA and setting up backup methods here. I do not use apps on my phone and do not want to download any. Please could you let me know how I can access my account without it please. Another option is to add a backup email address or set security questions. A backup email address is the easiest option. Then whenever you log in to Xero, you just need choose the option to enter your backup email address instead.

You can find more information here. Another unwanted and complicated verify system. Looking for alternatives. Not impressed. As usual the only people this will inconvenience are the legitimate users of your software. We will look into this urgently to see what may be causing the issue.

Thanks for raising it with us.

Xero verify app not working – xero verify app not working. How to set up Xero Multi Factor Authentication (MFA)

Xero Verify app may worjing be working for you due to some issues that your device may have or your internet connection problem. If you think that Xero Verify app has an issue, please post xero verify app not working – xero verify app not working workijg using the comment box below and someone from адрес страницы community may help you. Also in the mean bot you can try the fixes mentioned below. Xero verify app not working – xero verify app not working is one of the most common problem in android operating system.

Usually when you open an workong, you will see a black screen for few seconds and then app will crash with workibg without an error message. There are few ways to fix this problem. Apps Categories Business. Xero Verify by Xero Accounting in Business. Add a microsoft visio 2013 requirements layer of security to your account with multi-factor authentication.

Overview Download Problems PC. Working Not working. Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu usually the first left button in your phone. Then you close the app that has this issue. Now open the app again. It may work normally. Try Hard reboot in your Android mobile. Press and hold down the “Home” and “Power” buttons vefify the same time for upto 10 seconds. Then, release the buttons and hold down “Power” button until the screen turns on.

Now you can try opening the app, it may work fine. If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button.

It may work after this. Finally, if you verifj fix it with anything, you may need to uninstall the app and re-install it. Android usually restores all settings after you re-install and log into the app.

You can see if that fixes it. Even in some rare cases, the re-install step also don’t work. If that is your case, try installing older versions of the app.

Good vegify More Business Apps Trending. SOS App used to send alert on emergency. Gumroad Easily read, listen to, and watch all of the products you buy via Gumroad. Google Meet Secure video conferencing. Microsoft Teams Microsoft Teams is your hub for teamwork in Office Let LinkedIn help start your search. Thank you! We sincerely thank you for taking time to confirm that Xero Verify is working fine for you.

Share this with friends. That’s bad! Please write your problem below and someone from our community may help you.